Framework Announcement: Ongo Homes Services

Delivering Specialist Property Services Across Ongo Homes’ Housing Stock

Ongo Homes will soon publish a new Property Services Framework for suitably qualified and experienced contractors.

The framework will cover a range of specialist property and environmental services across Ongo Homes’ housing stock and associated assets.

Suppliers will be able to bid for one, multiple or all available lots, depending on their experience, resources and service capabilities.

For contractors operating across cleaning, security, drainage, pest control, fencing and property maintenance, the framework represents an opportunity to secure work within the social housing sector through an established housing provider.

Framework Overview

The Ongo Homes Property Services Framework will appoint contractors across ten specialist lots:

• Lot 1 – Specialist Cleaning
• Lot 2 – Specialist Clearance Services
• Lot 3 – Specialist Garden Clearance Services
• Lot 4 – Cleaning and Clearance One Stop Shop
• Lot 5 – Security Services
• Lot 6 – Pest Control Services
• Lot 7 – Drainage Works
• Lot 8 – Drainage Services
• Lot 9 – Render Cleaning Works
• Lot 10 – Fencing and Gate Works

Suppliers may submit a tender for one, multiple or all lots, subject to the individual requirements set out in the procurement documents.

Businesses should expect to demonstrate relevant contract experience, technical capability, operational capacity, quality management, health and safety compliance, customer service and Social Value.

Early preparation can make a significant difference when competing for framework places. Read our recent blog, Why Framework Preparation Wins More Contracts, for practical guidance on preparing before an opportunity goes live.

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What Suppliers May Need to Demonstrate

Although the full tender requirements will be confirmed when the procurement documents are released, bidders are likely to need clear evidence of their ability to deliver safe, consistent and responsive services across occupied homes and associated assets.

This may include:

• Experience delivering comparable property or environmental services
• Suitable staffing, equipment and geographic coverage
• Effective mobilisation and contract management processes
• Health and safety procedures and risk management
• Quality assurance and performance monitoring
• Resident communication and complaint handling
• Environmental management and sustainability
• Relevant accreditations, policies and certifications
• Measurable Social Value commitments
• Competitive and sustainable pricing

Strong submissions will need to do more than confirm compliance. Suppliers should clearly explain how their processes work, who is responsible for delivery and how performance will be measured throughout the contract.

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Our Experience with Ongo Homes Frameworks

BWS has direct experience delivering successful submissions for Ongo Homes frameworks. During the previous Ongo Homes framework procurement, our team supported a client in securing an exceptional 12 out of 12 available lots. This enabled the business to maximise its presence on the framework and access opportunities across every service area it targeted.

The successful submission was led by Peter Parsons, who developed and coordinated the bid across all 12 lots. His strategic approach, detailed planning and ability to turn the client’s operational experience into compelling, evidenced responses helped secure a place on every lot.

This previous success gives our team valuable insight into the standards housing providers expect from suppliers, including:

• Clear evidence of technical capability
• Strong mobilisation and service delivery plans
• Structured health and safety management
• Resident-focused communication
• Effective contract and performance management
• Credible and measurable Social Value commitments
• Consistency across multiple lot submissions

For businesses bidding across several lots, maintaining quality and consistency throughout every response is essential. Our team can help develop an inclusive bid strategy while ensuring each lot is tailored to its specific service requirements.

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How BWS Can Help

Bid Writing Service supports contractors throughout the full tender process, from reviewing the opportunity and developing a bid strategy through to writing, quality assurance and final submission.

Our support is flexible, including:

• Bid and tender strategy
• Full tender writing
• Tender reviews and improvements
• Compliance management
• Technical and method statement writing
• Case study development
• Social Value consultancy
• Bid library development
• Proofreading and quality assurance
• Portal and submission management

We tailor our support around your team, internal resources and the number of lots you intend to pursue.

Whether you require complete bid management or specialist support with selected responses, our writers can help present your experience in a clear, persuasive and evidence-driven way.

Expert Spotlight

Meet Georgia Llewellyn – Senior Bid Writer

Georgia Llewellyn is one of our Senior Bid Writers with a strong record of success across public and private sector construction tenders. She combines strategic bid development with a thorough understanding of procurement requirements to produce compliant and persuasive submissions.

Her experience spans all sectors, most prevalently, construction, recruitment, healthcare, insurance and education.

Georgia is also skilled in stakeholder engagement, client management and quality assurance, allowing her to support clients throughout every stage of the bid process.

Georgia has delivered a number of relevant framework and contract wins, including:

• Fusion21 construction framework, valued at £800 million
• Rochdale construction contract, valued at £10 million
• IndeedFlex recruitment framework, valued at £800 million
• Fox Morris Group recruitment framework
• Drainage maintenance contract, valued at £149,000, the company’s first successful bid win.

For suppliers targeting the Ongo Homes Property Services Framework, Georgia can provide support with:

• Bid strategy and planning
• Compliance reviews
• Technical response development
• Construction and maintenance method statements
• Evidence and case study development
• Social Value responses
• Quality assurance
• Full submission management

Her experience securing construction, maintenance and framework opportunities places her well to support contractors bidding for one or multiple lots under the Ongo Homes framework.

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Secure Your Place on the Ongo Homes Property Services Framework

The Ongo Homes Property Services Framework is likely to attract strong interest from contractors across cleaning, clearance, drainage, security, pest control, render cleaning and fencing services.

Preparing early will give your business more time to review its evidence, strengthen case studies, address compliance gaps and develop responses that clearly demonstrate why Ongo Homes should select you.

BWS has already helped a client secure 12 out of 12 lots on a previous Ongo Homes framework. Whether you are targeting one specialist lot or planning a multi-lot submission, our experienced bid writers can help you develop a compliant, compelling tender that gives your business the strongest possible chance of success.

Contact Bid Writing Service today on info@bidwritingservice.com to discuss your Ongo Homes framework bid and secure support ahead of the tender deadline.